The approximate availability of the displayed goods, size and color is indicated on the product card. The seller reserves the right to discontinue production of specific products (colors, sizes) without prior notice. In the event of an error on the part of the seller and the displayed goods, a certain size or color is not in stock and the customer has paid for the goods, the seller will return the amount paid to the customer or offer alternative goods.
Product price
Prices are valid at the time of order and are final. Product price can be changed due to changed order details.
Discounts and bonuses
Individual discounts, promotions and bonuses cannot be combined or added together. The customer always has the right to apply for the most advantageous offer. In the event of withdrawal from the contract or partial return of the goods, the discounts (return bonuses, free shipping, etc.) resulting from the original value of the order become invalid.
Warranty period, complaints, exchange
The warranty period begins when the goods are taken over by the customer. This is extended by the time when the goods were under warranty repair. A warranty period of 24 months is provided for all goods. The warranty does not cover normal wear and tear of the goods caused by use. In such a case, the shorter service life of the product cannot be considered a defect and cannot be claimed as such. The warranty also does not cover cases where the goods have been damaged by improper, unprofessional handling. The buyer was duly acquainted with the complaint procedure and informed about the conditions and method of claiming goods, including information on where the claim can be made, and about the performance of warranty repairs in accordance with Art. § 18 par. 1 of Act no. 250/2007 Z. from. on consumer protection and the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Act") in the period before concluding the purchase contract by placing these business and complaint conditions on the relevant subpage of the seller's eshop and the buyer had the opportunity to read them before sending the order.
In the event that a defect occurs on the goods during the warranty period, the customer has the right to make a claim. To make a complaint, the customer will deliver the goods at his own expense together with the purchase confirmation to the supplier. The customer can also deliver the goods by post, the package must contain the claimed goods, a copy of the proof of purchase and a description of defects.
Complaints, including errors, will be resolved without undue delay, no later than 30 days after the complaint is lodged. If the deadline for handling the complaint is not met, the customer has the right to exchange the goods or to withdraw from the contract and refund.
Withdravl from the contract
The customer is entitled to withdraw from the contract if the supplier does not meet the agreed delivery conditions. In this case, the supplier will return the paid financial amount to the customer's account within 30 days of withdrawal. The costs associated with the return of goods are borne by the customer.
Withdraval from the contract within 14 days withou giving a reason
According to § 53 par. 7 of the Civil Code, the buyer in the eshop has the right to withdraw from the contract without giving a reason and without any penalty within 14 days of receipt of the goods. If the customer has chosen a method other than the cheapest method of delivery or payment of goods offered by the seller. The costs associated with the return of goods are borne by the customer.
WARNING!
Among other things, it is not possible to withdraw from the contract without giving a reason in the following cases:
- in the case of the sale of goods enclosed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery
- in the case of the sale of goods made to the consumer's specific requirements,
- in custom-made goods or goods intended specifically for a single consumer